Reference

Our Legal Terms and What They Mean for Your Account

These legal terms set out how pasar188 operates, what rights you hold as an account holder, and how we handle activity carried out through your wallet — including deposits made via DANA, OVO and GoPay.

Jurisdiction-Dependent AccessDANA, OVO, GoPay Account ActivityAccount Holder RightsData Handling PolicyContact Paths for Legal Requests
pasar188 Our Legal Terms and What They Mean for Your Account
LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about how these terms apply to your account, a request to access your data, or a dispute relating to a DANA, OVO or GoPay transaction, you can reach our account support team through the channels below. We handle legal enquiries separately from general support — route your request through the correct channel so it reaches the right team without delay.

Live Chat — Account Legal Open the chat widget from your account dashboard and select the Legal or Policy topic. Our team will route your case to the correct handler during active support hours.
Email — Policy Requests Send data-access requests, account-closure enquiries or formal legal notices to our policy inbox. Include your registered account ID and wallet type — DANA, OVO or GoPay — to speed up verification.
Account Portal — Dispute Log Log a formal transaction dispute directly inside your account under Settings then Dispute. Attach the wallet reference number from your DANA, OVO or GoPay statement for faster resolution.
ACCOUNT SECURITY PRACTICE

How We Protect and Manage Your Legal Data

We apply a layered approach to account security that covers how data is stored, how long it is kept and who inside our team can access it. Each policy area below reflects how we handle the specific obligations that come with running a platform that processes local e-wallet transactions for Indonesia account holders.

Data Storage and Encryption

Your account data — including wallet references from DANA, OVO and GoPay transactions — is stored with encryption in transit and at rest. Access inside our team is role-restricted and logged.

Cookie Use and Session Scope

Cookies on pasar188 cover session authentication and wallet-link state only. We do not share cookie data with advertisers. You can clear session cookies through your browser settings at any time.

Retention Period and Deletion

We keep account and transaction records for the period our operational obligations require. Once that period ends, records move out of active systems. You can request confirmation of your retention status via the policy inbox.

Requesting Changes or Access

To request a copy of your data, correct an error or close your account, contact us through the email channel above. Include your account ID and the wallet type you use so we can verify your identity before acting.

Common Questions About Our Legal Terms

These are the questions we receive most often about account rights, data handling and how our legal terms work in practice for Indonesia account holders using DANA, OVO and GoPay.

Yes. Any deposit made through DANA, OVO or GoPay is processed under the same legal terms that govern your account. The wallet reference and session record are both in scope.

You can request a copy through our policy email channel. Include your account ID and registered wallet type. We aim to respond within the timeframe our operational obligations require.

Log the dispute inside your account under Settings then Dispute, and attach the reference number from your GoPay statement. Our team handles payment disputes separately from general support queries.

Access depends on local law and is available only where permitted in your region. We recommend checking your local regulations before creating or continuing to use an account.

We retain records for the period required by our operational obligations. After that period, data is removed from active systems. Contact our policy inbox if you need confirmation for your specific account.

We notify you through your registered account channel before any material change takes effect. Continuing to use the platform after notification is treated as acceptance of the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.